IT DSS Assessment
(Deliver, Service and Support) Service

The objective of the IT DSS Assessment (Deliver, Service and Support) service is to provide an assessment of the current status of processes in this area. 

Scope of Work

The scope of work contained in this service is

  • Establish a project charter including project stakeholders

  • Develop a project plan
  • Execute the scope of the agreed assessment
  • Deliver an assessment report

Deliverables

The deliverables relating to this service are:

  • Project charter
  • Project plan
  • Project progress reports
  • Final assessment report

Method

The method used for this service is:

  • Establish assessment team
  • Gather data based on documentation and interviews
  • Analyse data and prepare report
  • Present final assessment report to client management

Roles

The key roles required for executing this service are:

  • Project sponsor
  • Project manager
  • Assessment consultant

Toolset

The toolset to be used will be dependent on the client and project objectives.  The assessment tools will be based on one  or more the following options:

  • COBIT® 5

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Document author: J Cato
Document creation date: 25 March 2013
Document version number: ITDSS.01